Questions
Frequently asked questions
What people ask most before implementation. Can't find your question? Message us directly.
Do I need to replace my existing cameras?
Not necessarily. We first review your cameras and recorders, and if the system is technically compatible we add the software layer on top of your existing setup. We share the outcome of that review before any commitment.
What does connecting point-of-sale to the cameras require?
We need to know the point-of-sale system in use, the number of checkouts and the type of recorders. Once we have verified the integration is possible, we define the right solution and how it will be implemented.
Does the system prevent theft?
No system prevents theft completely, and anyone who promises that is overstating it. What we provide are tools that help you detect, review and verify faster, and cut the time needed to trace the cause of any discrepancy.
How long does implementation take?
It depends on the number of sites and cameras and the state of the network. We set the timeline after reviewing your current system and state it in the quote instead of giving a general estimate.
Do you serve more than one branch?
Yes. Central management of branches is available whenever the platform in use supports it, and we make that clear when proposing the solution.
What does support after installation include?
The scope of support and maintenance and the warranty period are set out in writing in the quote and the contract, rather than as vague general promises.
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